I would highly recommend TRT for all Communications Skills training, be it one-to-one specialist sessions or one day group training. Each course is bespoke, and delivered in an informal manner with an excellent mix of 'theory' and practice.
For the last six years, we have worked closely with TRT, having a large number of our staff trained in media skills ranging from compilation, writing and distribution of press releases, to dealing with hostile interviews in a crisis situation. These have been on a diverse range of topics, from sponsorship of the ‘Wildlife Photographer of the Year’ competition to complaints of toxic odours from waste sites.
Through a combination of understanding, trust and expertise, even the most nervous and sceptical staff found their inner confidence and were vocal in their praise of TRT’s absolute professionalism. Participant feedback is always five star, and excellent.
The TRT commitment doesn’t end with the course. After each set of training, the TRT tutors provide me with honest written feedback to help us plan our staff’s development.
I now have staff from other parts of the business, and partner agencies, such as Councils, seeking the opportunity to train with TRT. As a result, we are now exploring with TRT, other areas of management development.
This may sound like a contrived testimonial, it isn’t. TRT genuinely know the media business inside out. Their bespoke training sessions really work, they prepare you for the glare of a camera in your face and the questions you might field.
Their knowledge of public meeting management, from meet and greet techniques to dealing with negative comments, has helped us tremendously in our plans for further investment at our sites. We are now able to transform negative issues into positive good news stories.
We wholly rely and trust TRT in all we do. In the last few months alone, they have performed telephone support for Veolia staff appearing on a national radio interview; helped prepare their people at our new site in Brighton, and prepared key people for a new energy from waste facility plant so they could handle local demonstrators protesting against the site.
No piece of work is too small for them, and I value their advice and integrity on all our business matters.
Group Communications Manager, Veolia Environment